The City of Roswell officially opened its new E-911 Emergency Communications Center on Wednesday with a ribbon-cutting ceremony at the City’s Public Safety Annex, located at 11261 Alpharetta Highway.
Funded through the voter-approved 2022 Public Safety Bond Program, the new facility replaces Roswell’s previous 911 operations center at 39 Hill Street with a modern, resilient emergency communications hub designed to support the community for decades to come.
“Public safety is the first and most important obligation of government,” said Mayor Mary Robichaux. “This new E-911 Center reflects Roswell’s commitment to preparedness, resiliency, and investing responsibly in the infrastructure our community depends on when seconds matter most.”
Rather than constructing a new facility from the ground up — an approach that carried early estimates between $50 million and $60 million — the City repurposed the former SharpShooters property, acquired in March 2024 for $5.9 million. Originally constructed in 2011, the building was already structurally well-suited for emergency operations and was upgraded with reinforced walls and hardened infrastructure to meet Category 4 emergency operations standards, the highest level of structural resilience required for emergency operations centers.
The total project cost was approximately $10.6 million, resulting in significant savings for taxpayers while delivering a state-of-the-art public safety facility.
The new E-911 Emergency Communications Center includes:
- Full-building backup generator and Uninterruptible Power Supply (UPS) systems
- Next-generation emergency communications technology through Carbyne
- Increased dispatch capacity and improved workstation spacing
- Dedicated wellness and decompression spaces for dispatch personnel
- Room for future operational growth
“This facility was designed around both operational resilience and the wellbeing of the emergency communications professionals who serve our community every day,” said Roswell Police Chief James Conroy. “Our dispatchers are the critical first link in emergency response, and this center ensures they have the tools, technology, and environment needed to continue delivering exceptional service.”
Roswell Fire Chief Pabel Troche emphasized the importance of the upgraded technology and connectivity between emergency systems.
“Better information, faster — that is what this facility delivers,” Troche said. “This center improves coordination between dispatchers and first responders, helping ensure our crews arrive better informed and better prepared.”
The E-911 Center is one component of a broader public safety investment funded through the 2022 Public Safety Bond Program. Additional projects include the new Public Safety Headquarters on Holcomb Bridge Road, evidence and support facilities, fire station improvements, and the citywide emergency vehicle traffic signal preemption system.
The former 39 Hill Street facility, which housed both the Roswell Police Department and E-911 operations for many years, will be repurposed as part of the Hillrose Market development.